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questions on imcopex and the web shop

imcopex GmbH is a distributor for specialist dealers, wholesalers and resellers. Therefore we offer our comprehensive product and services range only to registered potential buyers and customers. If you visit our webshop when you are not logged in, your views and access rights are restricted. As soon as you are registered, your personal contact person will arrange for you individual order conditions and explain to you our self-service options and the advantages of our online offers. Register directly with imcopex and profit, among others, from the following advantages:

  • • individual information on prices and stocks

  • real time counselling

  • automatic creation and dispatch of lists on prices and stocks (CSV format)

  • Adaptation of export lists for external platforms and market places such as ITscope

  • compatibility configurator and intelligent search functions with filter options

  • free interface setup for fast order processing via EDI / Electronic Data Interchange

  • overview of all orders, open items and orders as well as shipment tracking

  • configuration of user accounts and autorizations

  • personalized product and sales recommendations based on your portfolio

  • Linking and ordering own article numbers via CSV

As our company is proud of grown structures we appreciate personal contact with customers and trading partners. That is why our multilingual expert advisors are available to you by phone, fax or chat, advise you on current products and discuss your individual conditions with you.

imcopex is internationally active in the fields of office supplies, IT hardware and consumer electronics. Our team members speak German and of course English. Further we have staff members whose mother tongue is French, Italian, Spanish, Russian, Dutch, Turkish, Arabic, Farsi and Greek.

Questions on imcopex products and services

imcopex offers resellers a comprehensive range of all well-known brand manufacturers in the IT hardware, consumer electronics and office supplies sector. These include PCs, notebooks, power supplies, scanners and projectors, household and care products, fax machines, multifunction devices, copiers, printers and other office equipment. In addition, there are consumables such as toner, ink, drums, ribbons or waste toner containers as well as starter and developer kits and spare and wear parts for your original device, whether OKI printer, Ricoh copier or UTAX multifunction device.

You simply turn to your personal contact person who will establish for you a contact to one of our experts on IT, technical problems or in the purchase department. If possible, contact the manufacturer of your device in the Download Centre to find the appropriate driver for your hardware and keep the device data and damaged spare parts available. Thus we will swiftly together find the appropriate wear or spare part.

You can order the desired spare part both in the webshop and by telephone from your imcopex contact person. We constantly expand our warehousing by adding spare and wear parts. Ideally, you should determine the original spare part number for your order. You can find this number on the spare part, in the manual of the office equipment or in the Exposure Index. In many cases, you can find the right spare part in the online shop using the search function according to the model, type or series of your appliance. If this should not be the case, address your contact person.

Spare parts, which are procured especially for you, sometimes have a delivery time of several days and cannot usually be cancelled. Exceptions are goodwill cases due to unforeseeable delivery dates.

imcopex is a distributor of original printer and copier consumables of all common brands. As a low-cost, compatible alternative, we sell the Everyday range of cartridges from brand manufacturer Xerox.

Toners, printer cartridges and inks that are compatible with your device/appliance/machine but are not manufactured directly by the brand manufacturer (OEM, original equipment manufacturers) but by other manufacturers are designated as compatible or alternative. Rebuilt are called ink or toner cartridges which, in contrast to the compatible products, consist of a recycled OEM-cartridge. Here again the content is compatible but not original.

Questions as to payment and delivery on completion of a sale

In der Regel verhandeln wir mit unseren Kunden individuelle Zahlungsweisen und -fristen. Besides, there is always the option of payment in advance or on account. In the online shop, further payment options are available by arrangement. If you order fort he first time we will usually ask you to pay in advance or by cash on delivery.

If your order reaches us until 15:00 (CET) and the delivery destination is within Germany you will normally receive on the next working day the goods that we have in stock. If order items are currently not in stock, you will see this immediately after logging into the online shop. Your personal contact person will also give you information on the status of your order.

Deliveries that are meant to be sent abroad require an individual common arrangement with your contact person. imcopex will ship the goods directly from their central warehouse location near Hamburg. According to size and weight of the shipment we send the parcels via DPD, UPS or DHL. For goods shipped on pallet or in container we employ international haulage firms. You are welcome to arrange your preferred mode of dispatch and your desired service provider with your imcopex contact person.

With imcopex you can save on your own warehousing and reduce costs and effort by using our “Shipping on behalf of third parties” service (available in Germany): We will then ship your goods on your behalf in neutral packaging or in your own design. imcopex does not appear here as a shipper for your customer. We will send to you the invoice for goods delivered by dropshipping. There is also the option to deposit – when making an online order – the e-mail-address of your customer. Your customer will then receive a differing order confirmation that shows the order items without price quotations. Your imcopex contact person will be happy to explain to you everything that is necessary to know in this context. Shipping on behalf of a third party offers the following advantages:

  • No costs for logistics or warehousing
  • Fair shipping and handling costs

You can order the desired spare part both in the webshop and by telephone from your imcopex contact person. We constantly expand our warehousing by adding spare and wear parts. Ideally, you should determine the original spare part number for your order. You can find this number on the spare part, in the manual of the office equipment or in the Exposure Index. In many cases, you can already find the right spare part in the online shop using the search function according to the model, type or series of your appliance. If this should not be the case, address your contact person. Spare parts, which are procured especially for you, sometimes have a delivery time of several days and cannot usually be cancelled. Exceptions are goodwill cases due to unforeseeable delivery dates.

Questions on the imcopex web shop

You can only see prices and stocks after logging into the webshop. If you are not logged in you can place the products you are interested in into the online shopping cart and send it to imcopex. You will get during business hours an answer within a few hours. As prices, delivery conditions etc. are subject to daily fluctuations, you should register in order to be able to use all functions in the webshop. You will also get a personal contact person who you can discuss individual conditions with.

If you are interested in information on our product portfolio together with current stocks or daily price fluctuations, our registered customers simply address their personal contact person. If you have webshop access, you can configure, generate and download a product catalogue yourself if you wish. In case you are nor registered one of our imcopex contact persons will be happy to inform you of current prices.

Questions on warranty claims, guarantee and right to return

For complaints please contact our RMA department at rma@imcopex.com . You can also find all contacts in the Team section of our website.

It`s an imcopex principle not to work in the field of recycling activities, neither of OEM goods that could be used for rebuilt products nor of compatible alternative products. There are, however, dealers in the market who accept or buy containers for the refill business. Wir stellen gern einen Kontakt her.